Frequently Asked Questions (FAQ)

Here you will find answers to the most popular questions.

The product fee is an 'environmental' obligation for entrepreneurs who manufacture, place packaged products, post-consumer products, batteries and accumulators on the domestic market. The product fee is the sum of charges for recovery not performed and for recycling not performed.

Is your company obliged to pay product levy? Find out if you can avoid the product fee by completing a short 3-minute questionnaire - HERE.

It is understood that packaging waste is exported from the national territory to a non-EU country for recycling.

Act of 13 June 2013 on packaging and packaging waste management (Journal of Laws 2013, item 888, as amended).

Act of 24 April 2009 on batteries and accumulators (Journal of Laws 2009 No. 79 item 666 as amended).

Act of 11 May 2001 on the obligations of entrepreneurs with respect to the management of certain waste and on the product fee (Dz. U. 2001 No. 63 item 639, as amended).

The obligation to conduct public education campaigns applies to all entrepreneurs who place packaged products on the market in Poland. Pursuant to Article 19 of the Act of 13 June 2013, in addition to the obligation to recycle packaging waste, each entrepreneur is also obliged to conduct public education campaigns on environmental protection, or, if this is not possible, to allocate 2% of the net value of the packaging purchased for this purpose.
It is also possible to delegate this duty to a specialised entity such as Interzero.

DPR - means a document confirming the recycling of packaging waste, including the weight of the waste and how it was recycled.

EDPR - means a document certifying the export of packaging waste or the intra-Community supply of packaging waste for recycling, as appropriate, including the weight of such waste.

This is understood as the export of packaging waste from the national territory to another European Union Member State for recycling.

Documents are issued at the request of the producer of packaging products, packaging recovery organisations or business self-regulatory organisations by the entrepreneur: exporting packaging waste and making intra-Community deliveries of packaging waste.

My Interzero

The login is the TIN number, a dash and a number that changes according to the number of accounts created for the TIN , e.g. "1111111111-1", "1111111111-2" etc.

You can update your e-mail address, user details and add a new user by writing an e-mail to rozliczenia@interzero.pl.

Annual reporting on products, packaging and the management of waste arising therefrom is carried out in accordance with the provisions in the 'Packaging and Packaging Waste Management Act' - reporting for a given year is carried out on the basis of the quantities reported in the previous calendar year.

After logging in to the My Interzero portal, go to the Reports tab, then click on the yellow 'Submit Report' button. Once you have selected the appropriate tab with the report name, click on the "Complete report" button

The report on the masses of packaging, products and batteries introduced for the previous year must be submitted by 31 January of the current year, i.e. the rapot for 2022 must be submitted by 31 January 2023.

Zero Waste IT

This is the preparation of used devices for reuse. In addition to cleaning the equipment and repairing or replacing parts, full anonymisation is also performed, meaning that Interzero removes all traces of data on these devices. New software can also be installed.

Electrical and electronic equipment often has a short lifespan. In Poland, it is forbidden to dispose of waste equipment in municipal waste bins due to the obligation to carry out separate waste collection. However, even used equipment can be fully functional and is too valuable to end up in the trash. We are in the business of certified and safe refurbishment of equipment, turning it into a resalable asset. Please note that electronic equipment quickly loses value, so it is worth considering the decision to sell in order to maximise the recovered value.

We buy all kinds of electronics, e.g. monitors, desktop computers, laptops, tablets, smartphones, servers and batteries, network devices and consumer electronics. We are happy to help with the disposal, including other devices. Contact us for further information - zerowasteit@interzero.pl.

In order to prepare a quote, we need information about quantity, type, manufacturer, model name, specifications, age, SSD (for laptops), condition, defects, power supply you have. Do not hesitate to contact us and request a quotation form!

The following minimum quantities apply:

  • Computers: 50 pcs.
  • Laptops: 25 units.
  • Monitors (19 inches and above): 70 pcs.

We collect tablets, phones, consumer electronics and Apple products in smaller quantities - please ask for details.

Certificate resources SAVED - is a document developed in cooperation with the Fraunhofer Institute UMSICHT and provided to our partners confirming the savings of primary resources and the reduction of greenhouse gas emissions. The values are certified by the Fraunhofer Institute and can therefore be displayed in the sustainability report.

Made4Loop

Looping is the use of reusable food packaging, which consumers borrow for a fee and then return in a deposit system. In this way, the packaging remains in a closed loop.

The Made4Loop service is Looping reusable cups and containers in a model where Interzero provides support at every stage of the process. Our solution is bespoke and tailored to businesses of all sizes. We will tailor the stages of the project to the needs of your business.

If you run a café, food outlet or sell drinks in disposable takeaway cups from 1 January 2024, you must impose additional charges on your customers who order drinks from you in disposable cups. The reason for these changes is the enactment of the SUP (Single Use Plastics) Act, which is the transposition of EU Directive 2019/904. From 1 July 2024, businesses selling drinks in disposable cups will have to provide their customers with a more sustainable and environmentally friendly alternative.

ZAccording to the interpretation of the Ministry of Finance, the charge may be included in the product price and does not have to be distinguished on the receipt. 

Only single-use plastic packaging is charged.

The charge for a disposable cup or packet shall be borne by final consumer. 

No, reusable packaging is not subject to the SUP Act.