{"id":8605,"date":"2023-01-18T10:53:22","date_gmt":"2023-01-18T09:53:22","guid":{"rendered":"https:\/\/interzero.pl\/knowledge-base\/faq\/"},"modified":"2024-05-17T08:25:37","modified_gmt":"2024-05-17T06:25:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/interzero.pl\/en\/knowledge-base\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”170325″][vc_custom_heading heading_semantic=”h1″ text_size=”h1″ uncode_shortcode_id=”467487″]<\/p>\n

Frequently Asked Questions (FAQ)<\/strong><\/h1>\n

[\/vc_custom_heading][vc_custom_heading uncode_shortcode_id=”465113″]<\/p>\n

Here you will find answers to the most popular questions.<\/h3>\n

[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_accordion typography=”yes” el_class=”faq-accordion” active_tab=”0″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is a product fee?” tab_id=”1670599046-1-4516847493129111684749474560″][vc_column_text uncode_shortcode_id=”349035″]The product fee is an “environmental” obligation of entrepreneurs manufacturing and introducing products in packaging, post-consumer products, batteries and accumulators to the domestic market. The product fee is the sum of fees for not performed recovery and for not performed recycling.<\/p>\n

Is your company obliged to pay a product fee<\/a> ? Check if you can avoid the product fee by completing a short 3-minute survey – HERE.<\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is the export of packaging waste?” tab_id=”1670605353386-10-316847493129111684749474560″][vc_column_text uncode_shortcode_id=”427691″]This is understood as the export of packaging waste from the territory of the country to the territory of a non-member state of the European Union for recycling.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What law regulates the obligation to recycle packaging waste?” tab_id=”1684750350578-6-8″][vc_column_text uncode_shortcode_id=”151530″]Act of June 13, 2013 on the management of packaging and packaging waste (Journal of Laws of 2013, item 888, as amended).[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What law regulates the obligation to organize the collection, processing, recycling and disposal of waste batteries and accumulators?” tab_id=”1684750378175-7-10″][vc_column_text uncode_shortcode_id=”170719″]Act of April 24, 2009 on batteries and accumulators (Journal of Laws of 2009, No. 79, item 666, as amended).[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What law regulates the obligation to recycle post-consumer waste (oils and tyres)?” tab_id=”1684750404843-8-8″][vc_column_text uncode_shortcode_id=”214024″]Act of 11 May 2001 on the obligations of entrepreneurs regarding the management of certain wastes and on the product fee (Journal of Laws of 2001 No. 63, item 639, as amended).[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Who is covered by the obligation to conduct public educational campaigns?” tab_id=”1684750434497-9-0″][vc_column_text uncode_shortcode_id=”520995″]The obligation to conduct public educational campaigns applies to all entrepreneurs who introduce products in packaging to the market in Poland. According to Art. 19 of the Act of June 13, 2013, in addition to the obligation to recycle packaging waste, each entrepreneur is also obliged to conduct public educational campaigns in the field of environmental protection, or if this is not possible, allocate 2% of the net value of purchased packaging for this purpose.
\nIt is also possible to delegate this obligation to a specialized entity, such as Interzero.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is DPR?” tab_id=”1670600314563-8-916847493129111684749474560″][vc_column_text uncode_shortcode_id=”380462″]DPR – means a document confirming the recycling of packaging waste, including specifying the mass of such waste and the method of its recycling.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is EDPR?” tab_id=”1670605312178-9-616847493129111684749474560″][vc_column_text uncode_shortcode_id=”931277″]EDPR – means a document confirming, respectively, the export of packaging waste or intra-Community delivery of packaging waste for recycling, including specifying the weight of such waste.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What does intra-Community delivery of packaging waste mean?” tab_id=”1684749954726-4-9″][vc_column_text uncode_shortcode_id=”183675″]This means the export of packaging waste from the territory of the country to the territory of another Member State of the European Union for recycling.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Who issues export recycling documents?” tab_id=”1684749964717-5-4″][vc_column_text uncode_shortcode_id=”210699″]The documents are issued at the request of the person introducing products in packaging, packaging recovery organizations or economic self-government organizations by the entrepreneur: exporting packaging waste and making intra-Community delivery of packaging waste.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_column_text uncode_shortcode_id=”956621″]<\/p>\n

My Interzero<\/strong><\/h3>\n

[\/vc_column_text][vc_accordion typography=”yes” el_class=”faq-accordion” active_tab=”0″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is the login to My Interzero account?” tab_id=”1670599046-1-451684749312911″][vc_column_text uncode_shortcode_id=”157264″]The login is a NIP number, a dash and a number that changes depending on the number of accounts created for a given NIP, e.g. “1111111111-1”, “1111111111-2″, etc.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Where can I update my email address?” tab_id=”1670600314563-8-91684749312911″][vc_column_text uncode_shortcode_id=”126014″]The e-mail address, user data and adding a new user can be updated by writing an e-mail to the address rozlicza@interzero.pl.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Why are the quantities from the previous year in the annual report?” tab_id=”1670605312178-9-61684749312911″][vc_column_text uncode_shortcode_id=”501697″]Annual reports on products, packaging and waste management arising from them are prepared in accordance with the provisions of the “Act on the management of packaging and packaging waste” – the report for a given year is prepared on the basis of the amounts provided in the previous calendar year.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Where should I click to submit a report on My Interzero account?” tab_id=”1670605353386-10-31684749312911″][vc_column_text uncode_shortcode_id=”674749″]After logging in to the Moje Interzero portal, go to the Reports tab, then click the yellow “Submit a report” button. After selecting the appropriate tab with the name of the report, click the “Complete the report” button[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”By when do I have to report to Interzero?” tab_id=”1684750163176-4-7″][vc_column_text uncode_shortcode_id=”156891″ text_color_type=”uncode-solid” text_color_solid=”#183362″]The report on the masses of introduced packaging, products and batteries for the previous year should be submitted by January 31 of the current year, i.e. the report for 2022 should be submitted by January 31, 2023.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_column_text uncode_shortcode_id=”518262″]<\/p>\n

Zero Waste IT<\/strong><\/h3>\n

[\/vc_column_text][vc_accordion typography=”yes” el_class=”faq-accordion” active_tab=”0″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is IT and telecommunications equipment refurbishment?” tab_id=”1670599046-1-45″][vc_column_text uncode_shortcode_id=”402802″]It is the preparation of used devices for reuse. In addition to cleaning equipment and repairing or replacing parts, full anonymization is also performed, which means that Interzero removes all traces of data on these devices. You can also install new software.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Why shouldn't companies just throw away used equipment?” tab_id=”1670599046-2-20″][vc_column_text uncode_shortcode_id=”208872″]Electrical and electronic equipment often has a short lifespan. <\/span>In Poland, due to the obligation to conduct selective waste collection, it is forbidden to throw waste equipment into municipal waste containers. However, even a used device can be fully functional and too valuable to end up in the trash. We deal with certified and safe refurbishment of equipment, turning it into resaleable assets. It must be noted <\/span>that electronic equipment quickly loses value, so it is worth considering the decision to sell it to maximize the value recovered.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What products\/used electrical appliances does Interzero buy?” tab_id=”1670600043182-2-8″][vc_column_text uncode_shortcode_id=”204491″]We buy all kinds of electronics, e.g. monitors, desktop computers, laptops, tablets, smartphones, servers and batteries, network devices and consumer electronics. We will be happy to help in the development of other devices as well. Contact us for additional information – zerowasteit@interzero.pl.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What information does Interzero need to prepare an offer?” tab_id=”1670600188469-5-2″][vc_column_text uncode_shortcode_id=”182157″]In order to prepare an offer, we need information about the quantity, type, manufacturer, model name, specifications, age, SSD (for laptops), condition, defects, power adapter you have. Do not hesitate to contact us and ask for a quote form![\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Are there minimum quantities?” tab_id=”1670605372978-11-7″][vc_column_text uncode_shortcode_id=”517799″]The following minimum quantities apply:<\/p>\n

    \n
  • Computers: 50 pcs.<\/li>\n
  • Laptops: 25 pcs.<\/li>\n
  • Monitors (from 19 inches): 70 pcs.<\/li>\n<\/ul>\n

    We collect tablets, phones, consumer electronics and Apple products in smaller quantities – please ask for details.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is the “Certificate resources SAVED“ environmental certificate?” tab_id=”1673454698286-14-8″][vc_column_text uncode_shortcode_id=”410732″]Certificate resources SAVED – is a document developed in cooperation with the Fraunhofer Institute UMSICHT and delivered to our partners confirming the saving of primary resources and the reduction of greenhouse gas emissions. The values are certified by the Fraunhofer Institute and can therefore be displayed in the sustainability report.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][vc_custom_heading heading_semantic=”h3″ text_size=”h3″ uncode_shortcode_id=”103499″]<\/p>\n

    Made4Loop<\/strong><\/h3>\n

    [\/vc_custom_heading][vc_accordion typography=”yes” gutter_simple=”0″ el_class=”faq-accordion” active_tab=”0″ uncode_shortcode_id=”414111″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is looping?” tab_id=”1670600314563-8-916847493129111711355945195″][vc_column_text uncode_shortcode_id=”816711″]Looping is the use of reusable food packaging that consumers rent for a fee and then return via a deposit system.<\/strong> In this way, the packaging remains in a closed loop.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is Made4Loop?” tab_id=”1670599046-1-4516847493129111711355945195″][vc_column_text uncode_shortcode_id=”889652″]The Made4Loop service is Looping of reusable cups and containers in a model in which Interzero provides support at every stage of the process. Our solution is tailor-made and adapted to enterprises of all sizes. We will adjust the project stages to the needs of your business.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What are the legislative changes for the catering industry?” tab_id=”1670605312178-9-616847493129111711355945195″][vc_column_text uncode_shortcode_id=”175859″]If you run a cafe, catering outlet or sell drinks in disposable takeaway cups, from January 1, 2024, you must impose additional fees on your customers who order drinks in disposable cups from you. The reason for these changes is the adoption of the SUP (Single Use Plastics) Act, which is a transposition of the EU Directive 2019\/904. From July 1, 2024, entrepreneurs selling drinks in disposable cups will have to provide their customers with a more sustainable and environmentally friendly alternative.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Does the fee for a disposable cup have to be listed on the receipt as a separate item?” tab_id=”1670605353386-10-316847493129111711355945195″][vc_column_text uncode_shortcode_id=”101757″]According<\/span> to the interpretation of the Ministry of Finance, the fee may be included in the product price and does not have to be separated on the receipt.<\/span><\/span> <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What packaging is charged for?” tab_id=”1711356870433-5-4″][vc_column_text uncode_shortcode_id=”181701″]The fee is charged only for disposable plastic packaging. <\/span><\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Who has to pay the fee for a single-use cup or packaging?” tab_id=”1684750163176-4-71711355945195″][vc_column_text uncode_shortcode_id=”105635″ text_color_type=”uncode-solid” text_color_solid=”#183362″]The fee for a single-use cup or packaging is borne by<\/span><\/span> the end consumer.<\/span><\/span> <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is reusable packaging subject to the SUP Act?” tab_id=”1711359966866-7-7″][vc_column_text uncode_shortcode_id=”603933″]No, reusable packaging is not subject to the SUP Act.<\/span><\/span> <\/span>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”170325″][vc_custom_heading heading_semantic=”h1″ text_size=”h1″ uncode_shortcode_id=”467487″] Frequently Asked Questions (FAQ) […]<\/p>\n","protected":false},"author":16,"featured_media":8042,"parent":8595,"menu_order":114,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"wf_page_folders":[76],"class_list":["post-8605","page","type-page","status-publish","has-post-thumbnail","hentry","page_category-en"],"acf":[],"yoast_head":"\nFAQ: frequently asked questions | Interzero<\/title>\n<meta name=\"description\" content=\"We dispel doubts regarding legal regulations, environmental obligations and Interzero services. Find answers to the most common questions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/interzero.pl\/en\/knowledge-base\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ: frequently asked questions | Interzero\" \/>\n<meta property=\"og:description\" content=\"We dispel doubts regarding legal regulations, environmental obligations and Interzero services. 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